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Return
policy

Returns and exchanges

 

In some circumstances we may be able to cancel your order, please email us info@teqball.com requesting that your order is cancelled. You will receive an email confirmation if we have been successful in cancelling your order, If not please follow our returns procedures for unwanted items.

 

1) Cancelling your online order within the cooling off period

 

You have 14 days to change your mind from the day after you receive your order.

 

1/a) Can I cancel any item that I order?

 

You can cancel any item ordered online in accordance with the terms in this section apart from:

 

  • personalised;
  • any items that are sealed for health protection or hygiene reasons if you have unsealed them.

 

1/b) When do I have to cancel my order by?

 

Your cancellation period ends 14 days after the day on which the items are received by you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are received by you or collected on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are received by you (or a person you have nominated to receive the order).

 

1/c) How do I notify you that I want to cancel my order?

 

You can cancel by sending an email to info@teqball.com, by telephoning (+XX) XXXXXXXXXX or by post to

 

Customer Returns
Teqball International Limited
98 Lower Baggot Street,
Dublin 2

 

You need to give Teqball a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

 

You can use the Returns Form but you do not have to. To use the form, simply print it off, fill it in and either scan and send it to Teqball at the above email address or post it to Teqball at the address above.

 

1/d) How do I send my items back?

 

You must return your items by post to

 

Customer Returns
..........
..........
..........

 

no later than 14 days after the day on which you informed Teqball that you would like to cancel your order. Any returns are at your own risk. For your protection, Teqball recommends that you return your items via registered post.

 

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. If you cannot manage the return of an item, we charge an administration fee in order to arrange collection.

 

The items do not need to be in their original packaging however they must be in a sellable condition.

 

Teqball International Limited will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

 

If you have contracted for delivery of your items with Rail Cargo Logistics Hungaria Kft. and are returning all items in your order, Teqball International Limited will also reimburse the Rail Cargo Logistics Hungaria Kft. fee, but only up to the cost of the standard delivery charge. No refund can be made of any Next Day, Express or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

 

Any refunds to which you are entitled will be paid using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Teqball receives the items you are returning back from you.

 

2) Items that are incorrect or require exchange

 

Please clearly state on theReturn Form the reason for return and whether you require a refund or exchange. Teqball is only able to exchange items for the same product.

 

Teqball advises that you send items back via registered post. The return address is:

 

Customer Returns
..........
..........
..........

 

Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

 

The items do not need to be in their original packaging however they must be in a sellable condition, and sent to Teqball at your own cost and risk.

 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Teqball may have a right of action against you for compensation. This applies to all items that are returned.

 

Teqball's returns policy does not affect your statutory rights.

 

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Teqball has received back. If a refund or reimbursement is payable to you Teqball International Limited will transfer the money on Escalion S.á.r.l.'s behalf using the same method originally used by you to pay for your purchase.

 

Teqball aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Teqball's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

 

3) Defective items

 

If you return items claiming they are defective, Teqball will examine the returned items and will notify you of your refund via e-mail within a reasonable period of time. Teqball International Limited will process the refund due to you on Teqball's behalf as soon as possible and, in any case within thirty (30) days of the day Teqball confirms via e-mail that you are entitled to a refund for defective items.

 

Please return the items back to Teqball including details where possible of:

 

  • Your Order Number
  • Product Code/Product Name
  • Details of the fault, including pictures
  • Whether you would prefer a refund or replacement

 

Teqball advises that you send items back via registered post. The return address is:

 

Customer Returns
..........
..........
..........

 

If you have a query about returning goods, please contact info@teqball.com

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